This Shipping & Delivery Policy describes how orders placed on the Fyndra platform, operated by FYNDRA (OPC) PRIVATE LIMITED, are fulfilled. Because Fyndra is a hyperlocal marketplace, deliveries are performed by the Shop, by a delivery partner, or by self-pickup — whichever you choose at checkout.
1. Delivery options
- Home delivery via partner: most orders are delivered by third-party logistics partners (such as Porter or Shadowfax) engaged by the Shop or by Fyndra on the Shop's behalf. The applicable delivery fee is shown at checkout before you confirm.
- Delivery by the Shop: some Shops deliver with their own staff. Fees and timings may differ Shop to Shop.
- Self-pickup: where offered, you may pick up your order directly from the Shop free of charge. You will receive a pickup-ready notification when the order is packed.
2. Service area
Fyndra is being rolled out neighbourhood by neighbourhood across India as we onboard the founding cohort of local retailers. You can see whether we serve your area by entering your delivery pincode at checkout or on the home page.
3. Delivery timelines
- Typical local deliveries take between 30 and 90 minutes from order acceptance, depending on Shop preparation time and distance.
- For pre-order items (specialty cakes, large orders), the Shop will confirm a delivery window at the time of acceptance.
- Estimated times shown on the Platform are indicative; actual times may vary due to weather, traffic, or Shop capacity.
4. Delivery fees
Delivery fees vary by distance, order size, and delivery partner. The exact fee is shown at checkout before you pay. Cash-on-delivery orders may attract a small handling fee of ₹3–₹5 per order.
5. Order tracking
Once your order is accepted, you will receive updates through the Fyndra app, SMS, WhatsApp, or push notifications, including a link to track the delivery where available.
6. Failed deliveries
If a delivery attempt fails because you are unavailable, the address is incorrect, or you cannot be contacted, the Shop or delivery partner may attempt one further delivery or return the order to the Shop. For perishable items, undelivered orders may not be re-attempted; refund treatment follows our Refund & Return Policy.
7. Contact
For delivery-related questions, contact the Shop through the order screen, or write to us at info@fyndra.in.