Privacy Policy

This Privacy Policy describes how FYNDRA (OPC) PRIVATE LIMITED ("Fyndra", "we", "us", or "our") collects, uses, discloses, and safeguards information about you when you use our website (https://fyndra.in), mobile applications, and services (collectively, the "Platform"). By using the Platform, you agree to the practices described below. This policy is published in compliance with the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023 (DPDPA), and the Consumer Protection (E-Commerce) Rules, 2020.

1. Information we collect

We collect only the information required to operate the Platform and serve your orders:

Account information: your name, mobile number, email address, and (for shop owners) shop name, shop address, GSTIN if applicable, and category.
Order information: delivery address, cart contents, payment details collected via our payment partner, order history, substitution preferences.
Location data: when you allow it, your approximate location to show nearby shops and estimate delivery.
Device and usage data: device model, operating system, IP address, browser type, and interaction logs used to keep the Platform secure and improve it.
Communications: messages you send us for support or grievances.

We do not knowingly collect information from children under 18. We do not collect sensitive personal data unless strictly required for a specific transaction, and never without your explicit consent.

2. How we use your information

To create and manage your account and let you place or fulfil orders.
To share order details with the shop you ordered from and, where relevant, the delivery partner.
To process payments securely via our payment gateway partner.
To send transactional messages (order confirmations, substitution approvals, delivery updates) over SMS, WhatsApp, email, or push notifications.
To provide customer and grievance support.
To detect and prevent fraud, abuse, and violations of our Terms of Service.
To comply with legal, tax, and regulatory obligations.

Fyndra operates as a marketplace. When you place an order, the shop you order from receives the information it needs to fulfil that order — including your name, delivery address, phone number, and order details. This is a core feature of the Platform: your shop keeps its relationship with you.

We also share information with:

Delivery partners (such as Porter or Shadowfax) — only the details required to deliver your order.
Payment partners (such as Cashfree Payments) — for processing UPI, card, and other online payments. We do not store your full card or UPI credentials on our servers.
Cloud infrastructure providers that host our Platform under contractual confidentiality obligations.
Government authorities and courts where required by law or a valid legal request.

We do not sell your personal information to third parties.

4. Cookies and analytics

We use essential cookies to keep you signed in and secure your session. We may use privacy-respecting analytics to understand how the Platform is used in aggregate. You can block cookies through your browser settings, but some parts of the Platform may not work as expected.

5. Data retention

We retain your personal information only for as long as necessary to provide the Platform, comply with legal obligations (including tax and accounting records), resolve disputes, and enforce our agreements. Inactive account data is deleted or anonymised after a reasonable period.

6. Your rights

Subject to applicable law, you have the right to:

Access the personal information we hold about you.
Correct information that is inaccurate or incomplete.
Withdraw consent you previously gave, where processing is based on consent.
Request deletion of your account and associated personal data.
Raise a grievance with our Grievance Officer.

To exercise any of these rights, write to us at grievance@fyndra.in.

7. Security

We use reasonable technical and organisational safeguards — encryption in transit, access controls, and least-privilege administration — to protect your information. No system is perfectly secure; if we ever become aware of a breach affecting your information, we will notify you and the relevant authority as required by law.

8. Grievance Officer

In accordance with the Information Technology Act, 2000, the Consumer Protection Rules, 2020, and the DPDPA 2023, the grievance officer for the Platform is:

Name: To be notified
Entity: FYNDRA (OPC) PRIVATE LIMITED
Address: No.19, S1, 2nd Floor, Geetha Homes, Gangai, Urapakkam, Chengalpattu, Kanchipuram - 603210, Tamil Nadu
Email: grievance@fyndra.in
Phone: +91 96009 15930

We aim to acknowledge complaints within 48 hours and resolve them within 30 days.

9. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be communicated through the Platform or by email. Continued use of the Platform after changes take effect constitutes acceptance of the updated policy.

10. Contact us

Questions about this policy? Write to info@fyndra.in or the grievance officer above.